Privacy Policy

1. Entity responsible for data processing
This website and corresponding privacy policy are managed by:

Company: Normax, Fábrica de Vidros Científicos, lda (hereinafter “Normax”)
Headquarters: Rua Santa Isabel, 17 2430-475 Marinha Grande, Portugal
NIPC: 500203130
Contact Data Protection Officer: dpo@normax.pt
Questions and clarification of doubts: dpo@normax.pt

2. General provisions
This Privacy Policy covers the normax.pt website as well as all processes and procedures that mention it, from the collection of personal data and the respective treatments, the type of information collected, the use made of that information, as well as options made available with regard to personal data, namely access, updating, deletion and limitation of data processing.
By providing Normax with your personal data, the user declares that:

Authorizes the collection, processing and processing of personal data under the terms described herein;
and takes note that: The products available online at normax.pt are for professional use; The sale of certain products, namely articles declared as medical devices, are for sale exclusively to healthcare professionals.

3. Collection and processing of personal data
The personal data collected and processed by Normax are only those that the user voluntarily puts in the forms on this website.
The personal data collected are: name, email, telephone contact, address, postal code and TIN.
There are data that are mandatory, duly marked with an *.
By not filling in the mandatory data, the user is unable to register on the website, and thus prevented from placing any order through the website.

4. Purpose of the collection of personal data
The personal data that we process through this page will only be used for the following purposes:
- Order processing;
- Communication with customers and clarification of doubts;
- Processing of information requests;
- Statistical analysis activities;
- Check, maintain and develop statistical analysis;
- Communications from newsletters (if you have consented to the processing of your personal data for this purpose);
- Request for comments on purchased products or services;
- Conducting satisfaction surveys.

5. Registration and access to the client area
The registration and access to the reserved client area depend on the consent of the rules expressed here and the acceptance of our privacy policy.

6. Newsletter subscription
When subscribing to the newsletter, the email address and other data entered by the user in the subscription form, will be forwarded to a third party data processor. This data will be kept in the database of that platform for as long as Normax uses its services. The customer can, at any time, update or remove their data, through the links provided in the newsletter or through email.
When the user requests removal of the newsletter via email, he must send it using the email address used to subscribe to the newsletter.

7. External links (Links)
The Normax website contains hyperlinks (links) to other internet pages (websites). Normax is not responsible for the privacy policies of these sites. Normax recommends users to consult the pages that, within those sites, refer to its privacy policies.

8. Data security
The Normax website uses an SSL (Security Sockets Layer) protocol, which protects the transmission of sensitive data over the Internet, thus increasing the security of user data.
Whenever sensitive information is collected or used, the data will be encrypted using the SSL protocol.

9. Use of Cookies
Normax uses cookies to improve the performance and browsing experience of users on its website.
The cookies used by Normax do not collect personal information that makes it possible to identify the user, only saving generic information, such as information related to users' preferences.
The user can, at any time, manage his cookies through his internet browser (browser). It is warned that the refusal to use cookies may result in the impossibility of accessing some areas of the sites.
Normax uses different types of cookies, for the purposes described below:
Functionality cookies - Functionality cookies keep the user's preferences regarding navigation on the websites, thus not needing to reconfigure and personalize them each time they visit them;
Analytical cookies - These cookies are used to analyze the way users use the sites, allowing to highlight articles that may be of interest to users, and to monitor the performance of the sites, knowing which pages are most popular, which method of linking between pages which is more effective or to determine why some pages are receiving error messages. These cookies are used only for the purpose of statistical creation and analysis, without ever collecting personal information.
Regarding validity, there are two types of cookies:
Permanent cookies - are cookies that are stored on the user's access devices (computer, mobile phone, smartphone or tablet), in the internet browser (browser), and are used whenever the User visits a website again.
Session cookies - are temporary cookies, which are generated and are available until the session ends (close the browser). The next time the User accesses his internet browser (browser) the cookies will no longer be stored. The information obtained allows you to manage the sessions, identify problems and provide a better browsing experience. Users can disable part or all of cookies at any time. By disabling cookies, a website may not function properly.
Normax may also use cookies when opening newsletters / emails, for statistical purposes, and to let you know if they are open and to check clicks through links or advertisements within the newsletter. The User always has the possibility to deactivate the sending of the newsletter through the link at the bottom of the newsletter.
The information collected through cookies is used for statistical purposes only, and is not shared with any other entity.

10. User rights
To exercise the right to access, rectify, delete, forget or block personal data, the user can send a written communication to the following email address: dpo@normax.pt

11. Changes to the Privacy Policy
Normax reserves the right to update or modify its Privacy Policy whenever necessary to comply with legal obligations and to guarantee and respect the privacy of its customers with regard to their personal data.

If you have any questions you can contact us via email dpo@normax.pt

Last updated: 14/04/2021